OUR FUNDRAISING COMPLAINTS POLICY

Christ’s Hospital is committed to delivering a high standard of service to anyone who engages
with our fundraising work. We are keen to hear from anyone who believes we have fallen short of
the high standards we set ourselves.

You can provide feedback to us in any of the following ways:

Phone: 01403 246570
Email: [email protected]
Post: The Development Office, The Counting House, Christ’s Hospital, Horsham, West Sussex, RH13 0YP

We will acknowledge and provide an initial response to your feedback within 5 working days of
receiving it. Whilst we expect to be able to resolve most complaints within that timeframe, if we
need to conduct a more in-depth investigation, we will aim to provide you with a full response
within 28 working days. If, however, due to exceptional circumstances, we are unable to meet
that deadline we will let you know.

If your complaint is specifically about our fundraising activities and we are unable to resolve it to
your satisfaction, you can ask the Fundraising Regulator to consider it by:

Submitting your complaint through the Fundraising Regulator website:
Writing to: The Fundraising Regulator, Eagle House, 167 City Road, London EC1V 1AW.
or by telephoning: 0300 999 3407

Author: HDM
Date of last review: April 2022
Date of next review: April 2027